Outsourcing IT Department: Pros, Cons & In-House Comparison

11 Jun 2024

Are you managing a small business and wondering whether to keep the IT department in-house or outsource it to an outside partner? Before making a decision, let's learn about the benefits and challenges of Outsourcing IT Department and compare it with maintaining an in-house IT department.

Definition of Outsourcing IT Department

Outsourcing IT department is the process by which a business outsources information technology services to a third party instead of managing it internally. This includes entrusting activities such as network management, security, software development, technical support and system maintenance to companies that specialize in providing IT services. 

Outsourcing IT department brings many benefits but also comes with challenges that need to be resolved.

Outsourcing IT services is popular to enhance operational efficiency within businesses

Benefits of Outsourcing Your IT Department

Outsourcing your IT department can bring many benefits to your business. From cost savings to increased security measures, the decision to outsource can change the way your company operates.

Cost savings and budget efficiency

One of the biggest benefits of outsourcing IT departments is cost savings. When outsourcing, businesses can avoid costs related to recruiting, training and maintaining internal IT staff.

Furthermore, investment in new infrastructure and technology can be minimized when the IT service provider already has the necessary tools and platforms in place.

Access to expert skills and advanced technologies

An outsourced IT department helps businesses access experienced experts and advanced technology that may not be easily available if relying solely on internal resources. 

IT service providers regularly update their knowledge and skills to meet strict market requirements, so businesses can take advantage of their high professionalism and competence.

Scalability and flexibility

As businesses grow, the need for IT services also changes. Outsourcing IT departments allows businesses to flexibly adjust the scale and scope of services without encountering difficulties related to recruiting additional employees or investing in new infrastructure. This helps businesses easily adapt to market fluctuations.

Enhanced focus on core business activities

Outsourcing the IT department helps businesses focus more on core business activities. When IT-related tasks are entrusted to professionals, management and employees can devote more time and resources to developing products, services and business strategies.

Improved cybersecurity and compliance

Professional IT service providers often have more stringent security and regulatory compliance measures than many businesses that manage them internally. They can help businesses improve security, reduce risks and comply with legal regulations related to data and information security.

Outsourcing the IT department brings many benefits

Common Challenges and Solutions in Outsourcing IT Department

Outsourcing the IT department brings many benefits such as saving costs, accessing global human resources and focusing on core business activities. However, this process also comes with its challenges.

Communication barriers

One of the biggest challenges when outsourcing an IT department is communication barriers. Differences in time zones, languages, and cultures can make communication and problem-solving difficult. 

To fix this, businesses can take the following measures:

  • Establish clear communication processes: Set specific rules about how information is exchanged, meeting schedules and preferred communication channels.
  • Use communication support tools: Use tools such as email, online messaging, video calls and project management software to make communication easier and more effective.
  • Organize online meetings: Periodically organize video meetings to update work status, solve problems and ensure everyone clearly understands the goals and work plan.

Data security and privacy collaboration strategies

Data security and privacy are top concerns when outsourcing IT department. Entrusting sensitive data to a third party requires strict security measures. 

To ensure safety, businesses need to take the following measures:

  • Choose a reputable service provider: Get information about the service provider's operating history, and reviews from previous customers, and check the service provider's security clearances and certifications.
  • Require compliance with international security standards: Require service providers to comply with international security standards such as ISO 27001 to ensure the highest level of data security.
  • Sign clear information security contracts: Ensure that information security terms are clear and detailed in the contract between the business and the service provider.


Effective cooperation between businesses and IT service providers is an important factor to ensure the success of the outsourcing process.

To ensure an effective collaborative environment, businesses should refer to:

  • Set common goals: Set clear and specific goals for both parties, helping to focus and coordinate work effectively.
  • Periodically evaluate work performance: Organize periodic meetings to evaluate work progress, identify problems and find appropriate solutions.
  • Maintain a sustainable partnership: Build a long-term partnership based on trust, respect and close cooperation.

In-House vs. Outsourced IT Department - Which is better?

To decide between in-house and outsourced IT departments, businesses need to carefully consider the pros and cons of each model. 


In-house IT Department

Outsourced IT Department




Total control is in the hands of the company.

Reduce management burden and be able to focus on main work.

Data security

Easy to control and secure data internally.

Can take advantage of modern technology and security systems from the supplier.

Immediate Available

On-site presence allows for quicker issue resolution

Cost savings through reduced staffing and infrastructure expense

Develop long-term strategy

Easily synchronized with the company's long-term strategy.

Access to many new solutions and technologies from suppliers.

Quality and expertise

Can develop deep expertise within the company.

Take advantage of the expertise of the supplier's experts.




High due to salary, benefits and employee training costs.

Cost risks arise from dependence on service providers.


Less flexible, difficult to change personnel or skills.

There may be a lack of flexibility if the supplier does not respond promptly to changing needs.

Recruitment and training

Ongoing need for recruiting, hiring, and training staff

Less direct control over staff and processes


Autonomous, less dependent on outside parties.

Depends on the service provider and their quality.

Expertise Limitations

May lack the breadth of expertise available with a specialized IT service provider

Possible communication and coordination challenges


Finally, by clearly understanding the benefits, challenges and comparisons between these two options, businesses can make the most appropriate decisions to optimize business operations and ensure sustainable development in the future.



1.        What services are typically offered by outsourced IT departments?

Services provided by outsourced IT departments include network infrastructure management, technical support, software maintenance, and troubleshooting.

2.        How does outsourcing IT save costs for businesses?

IT outsourcing helps save costs by avoiding unnecessary, fixed personnel costs and investment costs in infrastructure.

3.        What should businesses look for in an IT outsourcing partner?

Businesses should look for experienced, reputable IT outsourcing partners capable of providing flexible and reliable services that fit their needs and budgets.

4.        How do outsourced IT departments enhance cybersecurity?

Outsourced IT departments enhance cybersecurity by implementing advanced security measures, monitoring and responding quickly, and providing expertise and expertise in the field.


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