Online stores are growing faster than ever, but so are the demands. Customers want quick support, spot-on recommendations, and smooth checkouts. That’s why AI tools for eCommerce are now a must-have, not just a ‘nice-to-have.’ This MOR Software’s guide shows how top brands use AI tools for eCommerce business to stay ahead, work smarter, and sell more.
Retail isn't what it used to be. Customers don’t wait. They scroll, compare, and bounce in seconds. Store owners are juggling more touchpoints than ever like web, mobile, social, email, chat. That’s where AI steps in.
Global retail machine learning spending is projected to hit $24.1 billion by 2028, according to KBV research. The reason is simple: AI solves real business problems. From handling support tickets without staff to recommending the right products based on browsing habits, the use of AI in eCommerce turns manual work into smart automation.
Retailers using AI solutions for eCommerce are seeing major gains. Personalized recommendations alone can increase conversion rates by up to 30%, according to McKinsey. That’s not a small lift. It’s the kind of shift that defines winners.
If you’re selling online, using eCommerce AI tools isn’t about being trendy. It’s about staying in the game. Better yet, staying ahead of it.
The next section breaks down exactly how these tools translate into tangible business benefits.
AI isn’t just about automation. It’s about smarter decisions, faster workflows, and stronger customer connections. When applied right, AI tools for eCommerce can change how your store performs day in, day out.
Personalization isn’t a bonus anymore. It’s expected. AI tools for eCommerce analyze browsing behavior, purchase history, and real-time signals to recommend the right product at the right time.
Brands using AI-driven suggestions have reported 20% to 30% higher revenue. When customers feel understood, they’re more likely to check out.
Broad, generic campaigns cost more and return less. AI segments audiences by behavior, location, and past actions. It helps tailor messaging, schedule emails, and deliver offers that actually land.
Klarna cut external agency spend 25% after rolling out generative AI for creative production. AI-driven email personalization can lift open rates by up to 41%.
Buyers expect fast answers, no matter the hour. AI chatbots respond instantly, handle basic issues, and route complex ones to the right agent. AI chatbots reduce support costs by up to 40%. They can resolve as much as 79% of routine inquiries unaided. In busy stores, this isn't optional. It's basic survival.
Carrying too much stock drains your cash. Running out costs you sales. AI predicts demand based on season, location, campaigns, and trends. This helps cut waste and improve delivery rates. Stores using AI solutions for eCommerce cut forecast errors 20 – 50% and improve accuracy 35 – 42%.
Tasks like tagging items, flagging fraud, or changing prices can eat up hours. AI takes care of these jobs in seconds. Visa reports AI fraud-detection systems reduce chargebacks 87% and false positives 80%.
AI doesn’t just gather data. It makes it useful. You can spot which ads actually convert or which segments bring the highest return. These insights help guide smarter pricing, content, and product planning, no analyst team required.
The early movers have already pulled ahead. Brands using AI tools for eCommerce business operate faster, personalize smarter, and scale quicker than those stuck in manual mode. AI is no longer a trend. It’s the engine behind the stores leading the pack.
>>> READ MORE: Difference Between Machine Learning and AI: The 2025 Guide
Finding the right AI tools for eCommerce can feel like a maze. To make the choice easier, we’ve rounded up ten of the most trusted platforms. Each entry below breaks down real use cases, standout features, key integrations, pricing highlights, and user sentiment so you know what works for your store, not just in theory.
Overview & Main Use Case: Jasper.ai leads in content generation for eCommerce. It writes product descriptions, ad copy, and SEO blog posts at scale, using AI that adapts to your brand’s style.
Standout Features:
Integrations: Shopify, WooCommerce, Magento, BigCommerce, WordPress, Google Docs
Pricing: Starts at $49/month for Creator. Team and Business plans available.
Ratings: G2: 4.7/5, Capterra: 4.8/5.
Users praise its “time-saving for large stores” and “SEO improvements that move the needle.”
Overview & Main Use Case: Clerk.io is all about smart personalization. Its main job: deliver tailored product recommendations, search, and emails that help shoppers find the right items, fast.
Standout Features:
Integrations: Shopify, Magento, WooCommerce, BigCommerce, Salesforce Commerce Cloud, PrestaShop
Pricing: Custom, based on store size and needs.
Ratings: Capterra: 4.6/5, G2: 4.7/5. “Easy to implement, and our conversions jumped,” one user shares.
Overview & Main Use Case
LivePerson is a leader in conversational AI for support and sales. It gives stores AI-powered chatbots and messaging that handle common questions, capture leads, and speed up service.
Standout Features:
Integrations:
Shopify, Magento, BigCommerce, custom APIs, Zendesk, Salesforce
Pricing:
Contact for quote (tailored plans).
See full pricing → LivePerson
Ratings:
G2: 4.2/5, Trustpilot: 4.1/5. “Reliable support, major time-saver for our CS team.”
Overview & Main Use Case: Klevu delivers advanced AI-powered search and category navigation. It helps shoppers find products with natural language, filters, and personalized results.
Standout Features:
Integrations: Shopify, Magento, BigCommerce, Salesforce Commerce Cloud, WooCommerce
Pricing: Starts at $499/month for Growth.
Ratings: G2: 4.6/5, Capterra: 4.8/5. “Search accuracy and conversions noticeably improved,” say users.
Overview & Main Use Case: Re:amaze brings unified support with AI chatbots, ticketing, and automation. Perfect for stores that want multi-channel service in one dashboard.
Standout Features:
Integrations: Shopify, BigCommerce, WooCommerce, Magento, Slack, Facebook Messenger
Pricing: Starts at $29/month per team member.
Ratings: Capterra: 4.7/5, G2: 4.6/5. “Handles high support volume without headaches.”
Overview & Main Use Case: Syte is the go-to for visual search and discovery. Customers snap a photo or upload an image, and Syte’s AI finds similar products instantly.
Standout Features:
Integrations: Shopify, Magento, BigCommerce, Salesforce, WooCommerce
Pricing: Custom, based on traffic and catalog.
Ratings: G2: 4.5/5, Trustpilot: 4.3/5. “Turned our site into a ‘shop by photo’ experience.”
Overview & Main Use Case: Persado specializes in AI-powered marketing language. It crafts high-converting subject lines, SMS, ads, and push messages based on emotional triggers and data.
Standout Features:
Integrations: Salesforce, Adobe, Oracle, custom APIs, major eCommerce platforms
Pricing: Enterprise pricing, custom quotes.
Ratings: G2: 4.4/5, Capterra: 4.7/5. “We doubled our open rates with Persado’s email copy.”
Overview & Main Use Case: Levity helps eCommerce teams automate workflows that need a ‘human touch.’ It can sort tickets, tag reviews, and flag product images without any coding.
Standout Features:
Integrations: Shopify, Zendesk, Gmail, Slack, custom APIs
Pricing: Starts at $49/month, scaling with usage.
Ratings: G2: 4.6/5, Capterra: 4.5/5. “Saves us hours on manual review each week.”
Overview & Main Use Case: Reply.ai focuses on conversational AI for sales and customer service. It automates chat flows, helps resolve issues, and guides shoppers through the funnel.
Standout Features:
Integrations: Shopify, Zendesk, Salesforce, Facebook Messenger, WhatsApp
Pricing:
Custom pricing, contact for details.
See full pricing → Reply.ai
Ratings: G2: 4.5/5, Capterra: 4.6/5. “Response times dropped by half, sales leads up.”
Overview & Main Use Case: Phrasee is built for AI-driven copywriting in email and SMS. It helps eCommerce brands send subject lines and marketing messages that get clicks at scale.
Standout Features:
Integrations: Salesforce, Adobe Campaign, Oracle, custom salesforce intergration API
Pricing: Enterprise/Custom.
Ratings: G2: 4.4/5, Capterra: 4.6/5. “Subject line click rates improved, great reporting.”
Tool | Main Use Case | Standout Features | Integrations | Starting Price | User Rating |
Jasper.ai | Content Generation | Bulk copy, style match | Shopify, Magento, BigCommerce, WP | $49/mo | 4.7/5 (G2) |
Clerk.io | Personalization | Real-time recs, search | Shopify, Magento, WooCommerce | Custom | 4.6/5 (Cap) |
LivePerson | Conversational AI | Chatbots, omnichannel | Shopify, Magento, Zendesk, Salesforce | Quote | 4.2/5 (G2) |
Klevu | AI Search | Smart search, tagging | Shopify, Magento, WooCommerce | $499/mo | 4.8/5 (Cap) |
Re:amaze | Support Automation | Chatbot, inbox, tracking | Shopify, BigCommerce, Slack | $29/mo/user | 4.7/5 (Cap) |
Syte | Visual Search | Visual recs, tagging | Shopify, Magento, Salesforce | Custom | 4.5/5 (G2) |
Persado | AI Copywriting | Emotional targeting | Salesforce, Adobe, Oracle | Enterprise | 4.4/5 (G2) |
Levity | Workflow Automation | No-code builder, tagging | Shopify, Zendesk, Slack | $49/mo | 4.6/5 (G2) |
Reply.ai | Conversational Sales | Chatbot, FAQ, SMS | Shopify, Zendesk, WhatsApp | Custom | 4.5/5 (G2) |
Phrasee | Marketing Copy | AI language, A/B testing | Salesforce, Oracle, Adobe | Enterprise | 4.4/5 (G2) |
Finding the right tool starts with knowing your business inside and out. Not every solution will be a fit. Before signing a contract or starting a trial, weigh these factors first:
Business size: Smaller stores may benefit from simpler, plug-and-play tools like Jasper.ai or Re:amaze. Larger operations should look at platforms with deeper automation, analytics, and onboarding support.
Sales volume: High-traffic sites need tools that scale under pressure. Choose AI tools for eCommerce that are proven to handle spikes during peak seasons or flash sales without lag.
Tech stack: Check if your current systems can support AI integration. Do you use Shopify or Magento? Does your CRM talk to your storefront? Your stack must allow clean connections across systems to avoid data silos.
Questions to ask every vendor:
Integration and support: Pick a tool that doesn’t create more work. Look for built-in integrations with your eCommerce platform, analytics tools, and email providers. Ask about customer support: is it email-only, or do they offer onboarding calls and live chat?
Watch for these red flags:
Choosing the right AI tool isn’t just about features. It’s about finding one that fits your goals, scales with your business, and won’t slow down your operations.
Brands that use AI tools for eCommerce are seeing real returns. Whether it’s better support, smarter product discovery, or stronger conversion rates, AI is quietly working behind the scenes to move the needle.
If you’re planning to adopt AI tools for eCommerce but don’t want the tech burden slowing you down, MOR Software is ready to help. We build scalable, flexible AI solutions that fit real business goals, not just demo use cases.
Looking to make AI a real part of your eCommerce strategy? Contact us today. We’ll help you get there, without the guesswork.
Choosing the right AI tools for eCommerce doesn’t have to feel overwhelming. When matched with your goals and integrated properly, these tools deliver real results: higher revenue, better customer experiences, and smarter operations. Whether you're just starting or scaling fast, AI can power the next phase of your eCommerce growth. Ready to get started? Contact MOR Software.
Can AI tools help small or startup eCommerce businesses?
Yes. Tools like Jasper.ai or Re:amaze offer plug-and-play functionality that works well for lean teams.
What is the typical ROI of implementing AI in eCommerce?
It depends on the use case. Most brands see measurable gains in conversion rates, reduced cart abandonment, and lower support costs within months.
How long does it take to deploy an AI solution?
Off-the-shelf tools can be live in days. Custom integrations or AI model training may take 4–12 weeks, depending on complexity.
Are AI tools difficult to integrate with my current store?
Most top-tier solutions support Shopify, Magento, WooCommerce, and BigCommerce. Look for APIs and native plugins to simplify integration.
Do I need technical expertise to manage these tools?
Not always. Many platforms are built for marketers, not developers. But for advanced use cases, partnering with a tech team like MOR makes things smoother.
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